For application support roles

Application & Technical Support

I trace user-reported problems through API responses, logs, SQL queries, and data checks. I document the cause, implement the fix, and add regression tests to prevent the same issue returning.

Open to on-site or hybrid roles in Auckland, as well as fully remote opportunities.

Download Application Support CV Contact Robin

Selected projects

ServiceFlow - API Troubleshooting Lab

A FastAPI application for practising SQL diagnostics, payment failure handling, and API regression testing.

Completed Public repository · documented fixes
View case study View source CI

DispatchGuard - Field Dispatch Reliability

A QA-led field-dispatch system built around the failures that matter in practice: double-booking races, licence checks, offline work, and safe conflict resolution.

Completed v1.0 complete · v1.1 hardening verified
View case study Request a walkthrough
View all projects

Relevant capabilities

  • SQL, API, and log-based diagnostics
  • Incident, problem, change, and RCA documentation
  • Regression tests and release checks
  • Data reconciliation and integrity analysis
  • Hands-on practice with ServiceNow ITSM workflows
  • Clear ticket updates, user communication, and handover notes