Recruiter Summary

Robin Huang

IT Systems & Application Support | Software Testing & Automation

Auckland, New Zealand

Open to on-site or hybrid roles in Auckland, as well as fully remote opportunities.

I troubleshoot business applications by tracing problems through SQL queries, API responses, and logs. I reproduce defects, write repeatable tests, automate routine checks, and document findings clearly. Professional VFX work also taught me to follow detailed specifications, manage versions, respond constructively to review feedback, and meet fixed deadlines. I’m based in Auckland and open to on-site or hybrid roles here, as well as fully remote opportunities.

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Explore experience by role

See the projects and skills most relevant to each type of role.

Application & Technical Support

Incident handling, ticket updates, SQL/API/log diagnostics, RCA, ServiceNow practice, and regression testing.

View support projects →

Software Testing & QA

Risk-based testing, Playwright, pytest, Postman/Newman, traceability, clear defect reports, and release checks.

View QA projects →

Software Development & Automation

Web and mobile applications, APIs, cloud deployment, CI/CD, Python, TypeScript, C#, and Swift.

View engineering projects →

Target Roles

Primary roles

  • Application Support Analyst
  • Technical Support Analyst
  • Junior Test / QA Analyst
  • Systems / Technical Analyst

Related roles

  • Implementation Support
  • Application Analyst
  • Data / Reporting Analyst
  • Junior Software Developer / Automation Tester

Selected Projects

Selected Projects

ServiceFlow - API Troubleshooting Lab

Completed Public repository · documented fixes

A FastAPI application for practising SQL diagnostics, payment failure handling, and API regression testing.

View case study View source CI

DispatchGuard - Field Dispatch Reliability

Completed v1.0 complete · v1.1 hardening verified Source code private · public case study and selected evidence

A QA-led field-dispatch system built around the failures that matter in practice: double-booking races, licence checks, offline work, and safe conflict resolution.

View case study Request a walkthrough

Saleor QA - External Test Framework

Completed Risk-based QA · main CI passing Source code private · public case study and selected evidence

An independent QA framework that tests a pinned Saleor 3.23 environment through its GraphQL API and browser flows, without modifying the application under test.

View case study Request a walkthrough

Skills

Support

Incident triage, API and access-control troubleshooting, ticket updates, root-cause notes, SLA tracking, and reliable handovers.

QA & Automation

Risk-based, ISTQB-informed test design; exploratory testing with Playwright, pytest, and Postman/Newman; traceability and regression checks in CI.

Engineering

C#, TypeScript, Python, React, .NET Web API, FastAPI, REST APIs, Git/GitHub, automated checks, and structured logging.

SQL & Data

SQL querying and reconciliation, constraints and transactions, data-quality investigation, negative-stock and ledger-drift diagnosis, and Power BI reporting.

Communication

Concise incident notes, reproducible defect reports, technical documentation, stakeholder-friendly explanations, cross-functional review, and deadline-focused delivery.

Languages

Chinese (Native), English (Professional), Korean (Professional).

Education

Master of Computer and Information Sciences (MCIS)

Auckland University of Technology (AUT) - Auckland, New Zealand

02/2026 - Present

Coursework in software architecture, cloud computing, mobile systems, and human-computer interaction, with a planned 60-point applied dissertation. Expected completion: June 2027.

Postgraduate coursework in Software Development & Cloud Computing

University of Auckland - Auckland, New Zealand

07/2025 - 12/2025

Coursework in maintainable software, cloud computing, and HCI through team projects based on industry scenarios.

Bachelor of Engineering - Computer Art (Digital Media Art / Creative Technology)

Chung-Ang University - Seoul, South Korea

03/2020 - 02/2024

Interdisciplinary engineering program spanning VFX, 3D, game development, UX, and programming; graduated cum laude and received the Outstanding International Student Award.

Professional Development & Platforms

ServiceNow ITSM Personal Developer Instance

Completed practical work
  • Hands-on practice with incident, problem, and change workflows.

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